Accessibility

Our Commitment

The Dorset Transfer Company is committed to ensuring that our services and website are accessible to all users, including those with disabilities. We believe that everyone deserves the opportunity to travel comfortably and with dignity, and we continuously work to improve the accessibility of our services.

Website Accessibility

We strive to ensure our website meets Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our accessibility features include:

• Clear, readable text with sufficient colour contrast
• Keyboard navigation support throughout the site
• Alt text for images and meaningful link descriptions
• Consistent and predictable navigation
• Resizable text without loss of functionality
• Clear form labels and error messages
• Mobile-responsive design for all devices

Vehicle Accessibility

We understand that passengers may have varying mobility and accessibility requirements. Our services can accommodate:

• Wheelchair users: Please contact us in advance to arrange a suitable vehicle with wheelchair accessibility
• Mobility aids: Walkers, crutches, and folding wheelchairs can be accommodated in our larger vehicles
• Assistance animals: Guide dogs and registered assistance animals are welcome in all our vehicles
• Step assistance: Our drivers are trained to provide assistance with vehicle entry and exit

Booking Assistance

We offer multiple ways to book our services to ensure accessibility for all:

Special Requirements

When booking, please let us know about any special requirements so we can ensure the best possible service. This may include:

• Wheelchair accessibility needs
• Assistance with luggage or mobility aids
• Child car seats or booster seats
• Assistance animals travelling with you
• Extra time needed for boarding or alighting
• Communication preferences (e.g., text vs. phone calls)

Driver Training

All our drivers receive training in disability awareness and are committed to providing respectful, patient, and helpful service to passengers with disabilities. They are trained to assist with boarding, luggage handling, and ensuring passenger comfort throughout the journey.

Feedback

We are committed to continuously improving our accessibility. If you have experienced any accessibility issues with our website or services, or have suggestions for improvement, please contact us.

Your feedback helps us understand how we can better serve all our customers. We take all accessibility feedback seriously and will work to address any issues raised.

Contact Us

For accessibility enquiries or to discuss your specific requirements:

Ongoing Improvements

Accessibility is an ongoing commitment. We regularly review and update our website and services to ensure they remain accessible. We also stay informed about new accessibility standards and best practices to continually improve our offerings.