Privacy Policy

1. Introduction

The Dorset Transfer Company ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information that you provide directly to us when booking our services:

• Personal details: Name, email address, phone number
• Booking information: Pickup and drop-off addresses, travel dates and times
• Payment information: Card details (processed securely by our payment provider)
• Travel details: Flight numbers, cruise ship names, special requirements
• Communication records: Emails, phone calls, and messages with our team

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your booking requests
• Communicate with you about your transfers
• Send booking confirmations and driver details
• Track flights and sailings to adjust pickup times
• Process payments and issue receipts
• Respond to your enquiries and provide customer support
• Improve our services and website
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to perform our contract with you
• Legitimate interests: To operate and improve our business
• Legal obligation: To comply with applicable laws and regulations
• Consent: Where you have given explicit consent for marketing communications

5. Data Sharing

We may share your information with:

• Our drivers: To facilitate your transfer (name, pickup location, contact number)
• Payment processors: To securely process your payments
• Flight tracking services: To monitor your arrival times
• Legal authorities: When required by law

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit, secure storage systems, and restricted access to personal information.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for 7 years for tax and legal compliance purposes.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Request limitation of processing
• Portability: Request transfer of your data to another provider
• Object: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

9. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us:

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Visit ico.org.uk for more information.